Shipping policy

At Desitee, we aim to deliver your orders quickly and securely. This Shipping Policy outlines our practices to ensure a smooth experience.

All orders are processed within 2–3 business days after payment confirmation. Processing times may vary during holidays or promotional periods. Once shipped, you will receive a confirmation email with tracking details. Please note that shipping times depend on your location and chosen shipping method.

We currently offer standard and expedited shipping options. Delivery estimates range from 5–15 business days for standard shipping, and faster for express services. Delays due to customs, weather, or carrier issues are beyond our control, but we will assist you whenever possible.

Shipping costs are calculated at checkout based on destination and package weight. Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

If an item is lost or damaged during transit, please contact us immediately at sales@q8giftshop.com. We will work with the carrier to resolve the issue.

Please ensure your shipping details are correct at checkout. Desitee is not responsible for delays or lost packages caused by inaccurate addresses.

Thank you for shopping with Desitee.